This training is directed to everyone who wants to improve and develop their professional skills in the area of customer service. It shows how to provide customer’s satisfaction, even in difficult situations. It teaches how to gain steady and satisfied clients.

Goals
After the training, participants will know:

• How to develop a correct attitude towards clients
• How to identify clients’ true needs and expectations
• How to solve problems in a way that is beneficial for both client and company
• How not to give in to pressure and manipulations from clients

Length of training
The training lasts 2 days (16 hours)