This training aims for people who professionally manage others and want to manage potential conflicts effectively. It teaches how to solve conflicts and misunderstandings succesfully, how to help others in solving conflicts and to control their dynamics and processes. It shows which strategies are needed for effective conflict management.

Goals
After the training, participants will know:

• What the sources of conflicts in organisations are
• What the nature and dynamics of conflicts is
• Styles of solving the conflicts
• Strategies of conflict management

Length of training
The training lasts 2 days (16 hours)